Customer Support Services
Everyone wants their book to launch with a bang and the launch campaign can be one of the most hectic periods in publishing. We play the role of Campaign Coordinator, prioritize upcoming promotional activity and coordinate with vendors on testing, quality control, special requirements, troubleshooting, deadlines, final deployment and statistics.
We ensure that your customers’ queries are taken care of. Our email query desk manages all requests and issues regarding web orders, account information, missing source code etc.
Reviews play an important role in helping customers decide on a purchase. Our German language subject matter experts scan through reviews written by multiple critics to pull out the best excerpts, so your publications get the right publicity.
Content Management Administration
From designing eNewsletters and conference pages to managing errata and free trial access, we do it all.